Refund policy

At PetShielded, we strive to provide the highest quality pet products to our customers. We understand that sometimes a return or exchange may be necessary, and we want to make that process as smooth as possible. Please take a moment to review our refund policy below.

Returns

If you are not completely satisfied with your purchase, you have 30 calendar days from the date of receipt to return the item. Unfortunately, if more than 30 days have passed, we will not be able to offer a return, refund, or exchange.

In order for a return to be accepted, the item must meet the following criteria:

• The item must be unused
• The item must be in its original packaging
• The item must be in the same condition as when it was sent to you

Please note that we cannot accept returns for items that have a damaged box, stains, folded cards, or broken seals/plastic foiling.

All returns must be authorized by a member of our PetShielded Customer Service Team. To initiate a return, please contact us at contact@PetShielded.co.uk . Our team will guide you through the return process and provide you with the necessary instructions.

It is important to note that PetShielded reserves the right to reject a refund or exchange if the condition of the product being shipped back to us is not acceptable.

Please be aware that the cost of return shipping is not covered by PetShielded. You will be responsible for the shipping costs associated with returning the item.

If you have any further questions or concerns regarding our refund policy, please do not hesitate to reach out to our Customer Service Team. We are here to assist you and ensure your satisfaction with our products.